Stakeholder Dialogues | Husqvarna Group

Constructive dialogues with our stakholders adds value to our sustainability management and help us prioritize among our issues.

Dialogues are conducted on the local level, with trade partners, end-users and local society, while dialogues with shareholders take place at Group level.

We also prioritize issues through different methods of assessing our major impacts on the society, the economy and the environment. Key among these is life-cycle assessment. We focus on the sustainability issues that are most material to the Group and our stakeholders. These issues are weighted in terms of their importance and relevance to our stakeholders.

Stakeholder	Dialogues in 2012	Key issues	How Husqvarna Group addressed the issue in 2012
Shareholders, investors and analysts	Investor and analyst meetings Surveys and questionnaires	Profitability Corporate governance Sustainable operations	Updated the business strategy for 2013–2015 Announced cost improvement measures, including lay-offs New corporate governance structure implemented Strengthened the Sustainability Council by including all members of Group Management Code of Conduct further implemented in operations and towards suppliers
Employees	Annual employee and team survey Performance reviews Meetings with managers Unions and work councils	Safe and healthy workplace Fair compensation Career opportunities Gender diversity Talent attraction and retention Good environmental practice	Strengthened the health and safety organization Updated the environmental policy Environmental management systems, ISO14001 Structured accident and incident reporting process More employees (67%) received an annual performance review, 84% of white collars and 53% of blue collars Conducted internal audits Continued with trainings and educations Held negotiations with unions
Potential employees	Career fairs and other meetings at selected universities Summer jobs Internships	Career opportunities Fair compensation Safe workplace	Employer branding strategy Offered internships Offered internship to members of the AIESEC organization Offered summer jobs Participated in the Swedish industry organization Teknikföretagen’s campaign offering internships to students
Suppliers	Local supplier meetings Audits aimed at selected suppliers	Fair compensation Good cooperation Environment, health and safety (EHS) performance	Supplier agreements Trained suppliers in the Code of Conduct Trained internal quality auditors in Environment, Health and Safety (EHS) Began monitoring and evaluating supplier’s EHS performance Updated Restricted Material List
Trade partners	Regular meetings and conferences Online trainings Education program for dealers, called the Husqvarna Academy	High-quality products Innovative products Environmental performance Delivery on time	Policy for product safety Innovation of product performance Continuous follow-up on dealers’ qualitative work
End-users	Focus groups Field tests Social media	Quality products Environmental performance Safe products	Launched battery products Expanded the robotic mower range with a model under the Gardena brand Continued to implement a CRM (customer relationship management) system Began having a more strategic use of social media
Society (non-governmental and governmental organizations), media	Participation in trade and industry organizations forums, such as Svenskt Näringsliv, Teknikföretagen, SNS, EGMF (European Garden Machinery Federation) and OPEI (The Outdoor Power Equipment Institute) Community engagement projects	Community relations Human rights Transparency Risk and crises management Environmental performance Resource use Carbon footprint Legal compliance	Reported to the Carbon Disclosure project Engaged in several local community engagement projects, such as; – workshop for volunteer firefighters in Russia, – U.S supported Habitat for Humanity, The Salvation Army and Hinds Feet Farm, The American Heart Association, Project Evergreen and more. – Germany donated 1 Euro for each product sold from the new GARDENA Terraline™ to a tree planting project.

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